At FullSend ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
We collect information you voluntarily provide to us, including:
- Contact information (name, email address, company name, job title)
- Account credentials
- Communication preferences
- Any other information you choose to provide
Prospect Data
When you use our service, you may upload or provide prospect lists containing:
- Business contact information (names, email addresses, job titles)
- Company information
- Any additional data fields you include
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process your requests and transactions
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Send promotional communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
- Improve our services and develop new features
Data Processing for Our Service
When you use FullSend to conduct outreach:
- We process prospect data you provide to research companies and contacts
- We generate personalized email content based on this research
- We store email content and engagement data to improve our services
- We do not sell or share your prospect data with third parties for their own marketing purposes
Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email delivery)
- Legal Requirements: When required by law or to respond to legal process
- Protection: To protect the rights, property, and safety of FullSend, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you terminate your account, we will delete or anonymize your data within a reasonable timeframe, except as required by law.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@full-send.io.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve our services
- Deliver relevant advertising
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: