Terms of Service

Last updated: January 2025

Welcome to FullSend. These Terms of Service ("Terms") govern your access to and use of FullSend's website, products, and services ("Services"). Please read these Terms carefully before using our Services.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

1. Acceptance of Terms

By creating an account or using our Services, you represent that:

  • You are at least 18 years old
  • You have the authority to enter into these Terms on behalf of yourself or the organization you represent
  • Your use of the Services complies with all applicable laws and regulations

2. Description of Services

FullSend provides automated prospect research and personalized email generation services designed to help businesses improve their outreach effectiveness. Our Services include:

  • Prospect research and enrichment
  • Personalized email content generation
  • Multi-email sequence management
  • Reply detection and sequence management
  • Analytics and reporting

3. Account Registration

To use certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Promptly update any information to keep it accurate
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the Services to send spam, unsolicited messages, or violate anti-spam laws (including CAN-SPAM, GDPR, CASL, and similar regulations)
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use the Services for any illegal, fraudulent, or deceptive purposes
  • Harass, abuse, or harm other individuals
  • Infringe on any third party's intellectual property rights
  • Interfere with or disrupt the Services or servers
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell or redistribute the Services without authorization

5. Email Compliance

When using FullSend for email outreach, you are responsible for:

  • Ensuring you have appropriate consent or legitimate basis to contact recipients
  • Complying with all applicable email marketing laws and regulations
  • Including accurate sender information and physical address
  • Honoring opt-out requests promptly
  • Maintaining suppression lists and respecting unsubscribes

FullSend is a tool to assist with outreach; we do not guarantee compliance with any specific regulation. You are solely responsible for ensuring your use complies with applicable laws.

6. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all data you upload to our Services ("Your Data"). By using our Services, you grant us a license to use Your Data solely for the purpose of providing the Services to you.

You represent that you have all necessary rights to use and share any data you upload, and that such use does not violate any third party's rights.

7. Intellectual Property

The Services, including all content, features, and functionality, are owned by FullSend and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Services without our express written consent.

Content generated by our Services for your use is licensed to you for your business purposes. You may use, modify, and send emails generated by our Services.

8. Payment Terms

Certain Services require payment of fees. By subscribing to paid Services, you agree to:

  • Pay all applicable fees as described when you subscribe
  • Provide accurate billing information
  • Authorize us to charge your payment method for recurring fees

Fees are non-refundable except as required by law or as specifically stated in your service agreement. We may change our fees with reasonable notice.

9. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may:

  • Modify, suspend, or discontinue any aspect of the Services
  • Perform maintenance that may temporarily affect availability
  • Impose limits on certain features or access

10. Termination

You may terminate your account at any time by contacting us. We may terminate or suspend your access to the Services:

  • If you violate these Terms
  • If required by law
  • If we discontinue the Services
  • For any other reason with reasonable notice

Upon termination, your right to use the Services will immediately cease. We may delete your data after a reasonable retention period following termination.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Services will meet your specific requirements
  • The Services will be uninterrupted, timely, secure, or error-free
  • Results obtained from the Services will be accurate or reliable
  • Any errors in the Services will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FULLSEND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless FullSend and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third party's rights
  • Content you upload or transmit through the Services

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Services shall be resolved in the courts located in Delaware.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and FullSend regarding the Services.
  • Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver.
  • Severability: If any provision is found to be unenforceable, the remaining provisions will remain in effect.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations freely.

17. Contact Us

If you have questions about these Terms, please contact us: